FAQs

WHAT IS AMWAY LABS? 

Amway Labs is an idea envisioned and led by Rick DeVos, grandson of one of Amway’s founders, Rich DeVos. Rick’s goal for this program is to help ABOs expand their reach by offering leading-edge products and a re-envisioned social and digital experience. What makes this program unique is that the products sold through Amway Labs are created by startup companies. In order to do this, Amway has established partnerships with startups that have not yet entered the Hong Kong Market. Amway Labs is an exploration of how ABOs and their businesses can benefit from introducing these products to the Hong Kong market. For more information see the Amway Labs Website or contact the Amway Labs team through the Amway Labs Facebook page.

HOW IS THIS CONNECTED TO AMWAY? 

Amway Labs is a program within Amway. We’ve always believed that entrepreneurship is the best path to personal freedom and fulfillment. Amway was founded on the belief that anyone can be an entrepreneur when they have the ambition and the right resources. Amway Labs builds on this tradition. It's about recognizing and leverage the strengths of Amway to help a broader entrepreneurial audience.Amway Labs is a partnership between innovators, entrepreneurs, and early adopters who share an obsession with what’s next.

HOW CAN I GET INVOLVED WITH AMWAY LABS? 

There are several ways to participate with Amway Labs. Visit the Amway Labs website to learn more about the ways you can get engaged!

WHAT IS A CHAMPION? 

Amway Labs Champions are ABOs who are passionate about the future and sharing it with others. Amway Labs Champions are expected to provide insights and feedback on the Amway Labs program as well as the products being sold through it. Champions also receive exclusive access to sales during the Prerelease period.

HOW CAN I BE A CHAMPION/PARTICIPATE IN AMWAY LABS? 

Because the Amway Labs program is at its beginning, we can only support a small number of ABO Champions. Currently, We are currently at the maximum level of Champions we can support. But we are always looking for the next set of champions to add. If you are interested in becoming a Champion, you are welcome to apply on the Champions Page. You may also get involved with the Amway Labs program by becoming a Member ABO. Member ABOs may buy and sell Amway Labs products after the products have been released into open sales. A strong Champion candidate is enthusiastic, curious, passionate and has a high ability to partner.

HOW DO I CREATE A SHARE LINK UNIQUE TO ME? 

When you're logged into Amway Labs, you'll notice that pressing the SHARE button results in a referral link unique to you! Watch this video for a step-by-step: https://vimeo.com/339745609.

I'M AN AMWAY BUSINESS OWNER OR PREFERRED CUSTOMER. CAN I LOGIN USING MY AMWAY ACCOUNT CREDENTIALS? 

Yes, but you have to perform a one-time account connection process first. Here's a quick step-by-step video: https://vimeo.com/339745602.

IS THE OPPORTUNITY DIFFERENT IN AMWAY LABS VS. AMWAY? 

No, it is not a different opportunity. The Amway Labs program is an extension of the existing Amway opportunity and is meant to capitalize on the growing entrepreneurial space. The sale of an Amway Labs product counts towards the ABO’s qualification. Amway Labs is a conduit for new and innovative products to be sold through the existing Amway opportunity.

WHY IS AMWAY DOING AMWAY LABS? 

Amway is always exploring ways for Amway to be innovative in the future. Amway Labs represents an opportunity to continue to push the entrepreneurial spirit we were born out of by partnering with ABOs and startups.

HOW CAN I GET THE PRODUCT? 

Amway Labs products will go through two periods of selling – Prerelease and Open Sale. During the Open Sale of a product: 1) If you are an ABO or Privileged Customer of Amway Hong Kong, you can use your ADA/PC number to shop on Amway Labs website (https://amwaylabs.hk/) with an easy account set-up. 2) If you have no current connection with Amway, you can easily create an Amway Labs account with your mobile phone number to shop on the website. You are also welcome to shop as a guest, which means that you don’t have to create an account. During the Prerelease of a product: The purchase of a product is only available through the referral link generated by a Champion. You may go to the Champion Profile page on the Amway Labs website (https://amwaylabs.hk/championLanding) and connect with the Champion through their social media account to get the referral link from them.

WHY CAN'T I BUY THE PRODUCT? 

You may be unable to purchase product because we’re in prerelease; prerelease is when are our newest products are only available through a Champion link. We do this because our early-stage entrepreneurial partners need time to prepare for open release, where products are available to sell and buy as long as we can keep them on the shelf! During prerelease you're welcome to preorder your product to get it as soon as we do! We try to be as transparent as possible about availability of product, so you'll see a section labeled "Availability" on each product page.

ARE THESE PRODUCTS AMWAY PRODUCTS? 

Amway Labs products are not Amway products. Instead, these are products Amway is selling in partnership with a startup company. The startup company has designed and created these products but has not yet sold them globally. As part of this program ABOs in Hong Kong will have exclusive and first access to bringing these products to the Hong Kong market.

HOW DO I PURCHASE AMWAY LABS PRODUCTS AFTER THEY HAVE SOLD OUT? 

Amway Labs products are limited life products, sold in Partnership with Start-up Companies. Once the product sells out, in the Open Sales period, they will no longer be available for purchase in our channel.

WHAT IS THE RETURN POLICY ON AMWAY LABS PRODUCTS? 

To back up Amway’s claim to quality, products purchased through Amway Labs receive a 30-day satisfaction guarantee (“Satisfaction Guarantee”). Purchasers have up to 30 days on their satisfaction guarantee (“Satisfaction Period”). If you decide an Amway Labs product is defective or not satisfactory, you can return it to Amway Experience Centre with the original copy of order receipt within thirty days from the purchase date. This Satisfaction Guarantee does not apply to products which have been intentionally damaged or misused.

For Amway Distributors and Privileged Customers, refund is made by e-credit voucher within 5 working days upon confirmation of product return.

For general customers (not Amway ABOs nor Privileged Customers), refund is made by cash for amounts equivalent to HK$1,000 or below, and cheque for amounts greater than HK$1,000.

For return of merchandise, you must bring along original copy of order receipt or packing list as well as the completed Return Merchandise Authorization form (SA-112HK) with reason for merchandise return clearly stated.

WHO GETS PV/BV ON GUEST PURCHASES? 

If a customer who is not affiliated with an Amway Distributor makes a purchase from the Amway Labs website without using a link from an Amway Distributor or Amway Privileged Customer, the PV/BV for that purchase will be pooled and distributed by Amway.

Distributions from this PV/BV pool will be made to those Amway Distributors who have been selected by Amway to be Amway Labs Champions, and those currently qualified Direct Distributors and above who have sold five or more Amway Labs products prior to December 31, 2019. The frequency of distributions from this PV/BV pool will be determined by the volume of the pool. Distributions will only be made when it is possible to allocate an equal amount of PV/BV to all eligible recipients. PV/BV that remains after each distribution will continue to be pooled until the next distribution. Amway Labs reserves the right to adjust the PV/BV allocation as needed upon notice.